Shipping policy

Shipping policy

At Enabi Store, we aim to provide efficient and reliable shipping services to our valued customers. Please review our Shipping Policy below to better understand our shipping procedures and timeframes:

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3 - 7 business days of processing and production time for your order to ship out. 

Shipping Destinations: We currently ship within USA and Qatar only.

Shipping Timeframe: Our standard shipping timeframe is 12 business days for orders to the USA and up to 17 business days for orders to Qatar from the date of your order. We work diligently with our shipping partners to ensure timely delivery of your orders. However, please note that unexpected delays may occur due to factors beyond our control, such as customs clearance, natural disasters, or courier disruptions.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

Order Tracking: Once your order has been shipped, we will provide you with a tracking number and a link to track your package. You can use this information to monitor the progress of your shipment and stay informed about the estimated delivery date.

Order Tracking: Once your order has been shipped, we will provide you with a tracking number and a link to track your package. You can use this information to monitor the progress of your shipment and stay informed about the estimated delivery date.

Where can I find my tracking number?

When your items are shipped out, you should receive notification from us via email providing you .with a tracking number !If you haven't received one or if the tracking number doesn't work, its okay. Contact us and we'll fix it and If you need more detailed information, please send us an email at “contact we'll help you out

info@enabistore.com

CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped. All you need to do is send us an email with the subject line "CANCEL".

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED 
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

FOR PRE-ORDERED OR BACK-ORDERED ITEMS
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.

If this happens to you, please contact us with:

    - Your order number.

    - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

Delivery Issues: If you encounter any issues with your delivery, such as a missing or damaged package, please contact us immediately at info@enabistore.com. We will work closely with our shipping partners to investigate the issue and find a suitable resolution.

Customs and Import Duties: For international shipments, customers are responsible for any customs and import duties that may be applicable. These charges vary depending on the destination country and are not included in the price of the products. Please check with your local customs office for more information on potential fees.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)

By offering a comprehensive Shipping Policy, we aim to ensure a seamless shopping experience for our customers. If you have any questions or concerns about our shipping procedures, please feel free to contact us at info@enabistore.com. We are always here to help and support you.